24 Oct Automation of real-time repetitive tasks
Most tasks performed in knowledge-intensive companies are solved in small time intervals, typically in less than 30 minutes, and with short deadlines. Many tasks are also characterized by the fact that they are solved in collaboration between several employees and that they require the use of several different IT systems.
Until now, it has not been possible to automate such tasks because the usual process optimization tools do not support the automation of dynamic and unpredictable forms of work.
As a company, this means that unnecessarily much of your knowledge staff’s time is spent on administrative tasks. Time that could have been better spent on your customers and your business.
But, it does not have to be that way.
Gartner estimates that 69% of routine work currently performed by managers and specialists will be fully automated by 2024. *
The value of a reduction of administrative work of, for example, 15 minutes a day, is typically between $ 3,000 to $4,000 annually per employee.
Two kinds of repetitive tasks
But what does this mean? And how will this happen? In this article, we break down exactly what it means to work with representative tasks in your business and what to do about it.
There are two kinds of repetitive tasks:
Single person tasks: When an employee keys in the same data in multiple systems
When more employee solves tasks together, that requires keying in data in multiple systems.
Type 1: Single person tasks
When an employee keys in the same data in multiple systems
An accountant keys in salary data in your HR system. The data is based on data from an Excel sheet.
Your HR consultants keys in new employees in multiple HR business systems
Your employees fill our timesheet reporting in regular intervals—each Friday as an example.
Type 2: When more employee solves tasks together, that requires keying in data in multiple systems
When more employee solves tasks together, that requires keying in data in multiple systems.
A new order is created in conjunction with a sales rep and a sales support staff
Customer service needs feedback from a Key Account Manager in a claim case.
Controlling collects periods data from line managers for reporting and controlling,
The biggest time killers
We recently made a survey of the administrative tasks that staff viewed as the most time-consuming. The survey covered five different fields. You can find the conclusions here.
How do you solve reparative tasks today?
You probably use three primary channels when you solve tasks today:
Phone: Unstructured and has no means of transferring data
email: Can easily get stuck or forgotten in an intray that is clustered with all sorts of data.
Chat: Tools like Slack similar message tools are better than phone or email as they have a focus on sharing data easily. However the there is no real structure in the way the data is passed on.
So all three channels can be used to initiate new tasks and coordinate of the tasks solvent. However, all three channels suffer from the fact that they are not designed to support this kind of problem-solving.
How can you use Cognifirm to automate repetitive tasks?
Cognifirm can help you identify repetitive tasks. You can build your automation cases as a drag and drop Dashboard.
